Support Policy

The Software Forces Commitment to Support

We are fully committed to helping you maximize your productive use of Software Forces products. Our intent is to provide you with quality support services.

Self-Serve Support

All Software Forces customers are entitled to take advantage of the Self-Serve Support resources available at http://www.SoftwareForces.com/Support. Many of your support needs can be met by searching our Knowledge Base, Forums (never post your Purchase Key(s)), viewing Video tutorial, or by simply downloading the current product updates.

Complimentary “Getting Started” Support

Whether you're trying out a product or are a licensed user of Software Forces product(s), you qualify for our Complimentary “Getting Started” Support via e-mail. A response to your questions and/or issues is typically within 24 hours (may vary based on e-mail queues) during business hours and days from a member of our e-mail support group. Click to E-mail Support

Telephone - Paid Per Incident Support

If you need priority assistance, we'll be happy to schedule a member of our telephone support group to assist. Each telephone support incident will be charged to a credit card:

  • .rpt Inspector Professional Suite :: at $195 per incident
  • .rpt Inspector Enterprise Suite :: at $295 per incident
  • SPL (Smart Pick Lists) :: at $295 per incident
  • SmartObjects Admin Desktop :: at $295 per incident
  • SmartObjects SDK :: at $295 per incident

Click to Request Telephone Support

Consulting Services

Software Forces Consulting Services provide advice and guidance for problems not covered within Incident Support, as well as requests for consultative assistance for design, development and deployment issues.

Our Consulting Services provide the opportunity to communicate with a Software Forces development specialist, to seek advice about alternate approaches to a development challenge, or to pose “what if” scenarios to help understand development choices.

Price: Will be estimated after review. Click to Request Consulting Services

A member of our consulting group will estimate the effort and inform the customer.