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Request Telephone Support Form
Before filling out the Request Telephone Support form below...
1. Have you reviewed the available online
FAQ / Knowledgebase
2. Have you read the
3. You are aware that per the
, Telephone Support is charged per incident?
4. You understand and agree that per the
, when you send the form, your request for a Telephone Support call-back will be scheduled (during our standard support hours) with the next available telephone support specialist.
5. You understand that when you receive a call back, you will be required to provide your credit card and will be billed for the incident prior to receiving assistance.
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Company / Organization
Best time(s) for call back (i.e. Anytime between 9am-5pm Eastern)
(While we can't promise that we'll be able to call you at the time(s) you specify, we will do our best to schedule a call back during this time(s))
Software Forces Product
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.rpt Inspector Online
.rpt Inspector Online - Broker
.rpt Inspector 3 Professional Suite (for CR 8.5)
.rpt Inspector 3 Professional Suite (for CR 9)
.rpt Inspector 3 Professional Suite (for CR 10)
.rpt Inspector 3 Professional Suite (for CR XI)
.rpt Inspector 3 Professional Suite (for CR XIr2)
.rpt Inspector 3.1 Enterprise Suite (for CE 9 and CR 9)
.rpt Inspector 3.1 Enterprise Suite (for CE 10 and CR 10)
.rpt Inspector 3.1 Enterprise Suite (for BO XI and CR XI)
.rpt Inspector 3.1 Enterprise Suite (for BO XIr2 and CR XIr2)
SPL (Smart Pick Lists) for CE 9
SPL (Smart Pick Lists) for CE 10
SmartObjects Admin Desktop 3 for Seagate Info 7.x
SmartObjects Admin Desktop 3 for Crystal Enterprise 8
SmartObjects Admin Desktop 3 for Crystal Enterprise 8.5
SmartObjects Admin Desktop 3 for Crystal Enterprise 9
SmartObjects Admin Desktop 3 for Crystal Enterprise 10
SmartObjects Admin Desktop 3 for BusinessObjects Enterprise XI
SmartObjects Admin Desktop 3 for BusinessObjects Enterprise XI Release 2
SmartObjects Admin Desktop 3 for BusinessObjects Enterprise XI 3.x
SmartObjects SDK 4 for Seagate Info 7.x
SmartObjects SDK 4 for Crystal Enterprise 8
SmartObjects SDK 4 for Crystal Enterprise 8.5
SmartObjects SDK 4 for Crystal Enterprise 9
SmartObjects SDK 4 for Crystal Enterprise 10
SmartObjects SDK 4 for BusinessObjects Enterprise XI
SmartObjects SDK 4 for BusinessObjects Enterprise XI Release 2
SmartObjects SDK 4 for BusinessObjects Enterprise XI 3.x
Select the Software Forces product you require assistance with.
Crystal Reports and/or BusinessObjects Enterprise and/or Crystal Enterprise Accompanying Product(s)
Crystal Reports 8.5
Crystal Reports 9
Crystal Reports 10
Crystal Reports XI
Crystal Reports XI Release 2
Crystal Reports 2008
Crystal Reports 2011
Crystal Reports 2013
Crystal Reports 2016
BusinessObjects Enterprise XI
BusinessObjects Enterprise XI Release 2
BusinessObjects Enterprise XI 3.0
BusinessObjects Enterprise XI 3.1
BusinessObjects BI 4.0
BusinessObjects BI 4.1
BusinessObjects BI 4.2
Crystal Enterprise 8
Crystal Enterprise 8.5
Crystal Enterprise 9
Crystal Enterprise 10
Seagate Info 7
Seagate Info 7.5
(You may select more than 1 by using Ctrl and Shift key modifiers)
(e.g. CLIENT: MS Windows XP with Service Pack 3, 1GB RAM, 100GB HD, Crystal Reports 8.5 with Service Pack 4;
SERVER: MS Windows 2003 Server with Service Pack 1, 4GB RAM, 500GB HD, BusinessObjects Enterprise XI Release 2 with Service Pack 2)
Activation of License
De-Activation (Move / Transfer) of License
Error During Installation
Select the issue that best matches. Use the "Question or Issue Description" to provide additional detailed information.
Question or Issue Description
(Error message, please be very detailed with your description so that we can reproduce your issue or best answer your question)
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(Include a screenshot image of your issue. Valid formats .gif, .jpg, .png. Limited to 1.5MB)
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
2 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
When I try to “preview” my changes I get a “could not establish a connection to the Database Server” message?
How can I see the SQL Query String in .rpt Inspector as I can in Crystal Reports via Database | Show SQL Query?
Can I add items that exist in one report into other reports selected that do not already have that item as part of the report?
Can I export the contents of the various tab's grids to Excel or CSV (comma separated values) for documentation?
How do I receive a key code to unlock a product?